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contact center

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM).

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A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing.

call center

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.

With over 12 production and sales centers all around the world, Call4Peace Worldwide serves as a contact service company offering the very highest quality services, with extremely economical pricing.

Our vision is to help our call center clients optimize their investment in human capital by offering leading-edge, cost-effective solutions to their most challenging business problems (e.g., low unemployment, aging workforce, job growth, turnover, etc.).

Call4Peace Worldwide Contact Center solutions are highly reliable, easy to use, and provide multiple customer configurable applications on a single platform. Many customers have selected Call4Peace Worldwide to help resolve two important Contact Center challenges:

We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines.

info@call4peace.com
call us # 1.917.484.6430

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